Trainings

Administrator Track


***Due to a technical error, some providers received an error message on August 8, 2024, and were unable to register and take the online courses. This problem has been resolved. Providers may continue to register and take the online courses as normal. We apologize for any inconvenience this may have caused. Thank you for your patience.***


This is required for front office staff such as office/clinic managers, medical receptionists, patient coordinators, medical/office assistants, billers, and those who certify clients for enrollment, and manage medical records on behalf of the Family PACT Program.

  • Family PACT Program Overview (required)                         
    Course format: Self-paced e-learning
    Approximate course completion time: 2 hours, 30 minutes
Register
  • Front Office Training (required)
    Course format: Self-paced e-learning
    Approximate course completion time: 45 minutes
Register
  • Fraud, Waste, and Abuse (required)                         
    Course format: Self-paced e-learning
    Approximate course completion time: 45 minutes
Register
  • Back Office Training (optional)
    Course format: Self-paced e-learning
    Approximate course completion time: 45 minutes 
Register
  • Documenting Family PACT Services (optional)
    Course format
    : Self-paced e-learning
    Approximate course completion time: 30 minutes 
Register
  • Family PACT Benefit Update 2023 (optional)                         
    Course format: Self-paced e-learning
    Approximate course completion time: 30 minutes
Register

 

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