Provider Staff Resources
Provider Staff Portal Training Modules and Job Aids
- Provider Staff Portal Training
Course format: Self-paced e-learning
Approximate course completion time: (TBD)
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Module 1 – Provider Staff: Account Creation and Login Process
- Scenario 1: Provider Staff Successfully Creates an Account
Module 2 – Provider Staff: Client Management Page
- Scenario 1: Search for Client via HAP ID
- Scenario 2: Search for Client via Client Information
Module 3 – Provider Staff: Enroll New Client
- Scenario 1: Enroll New Client
Module 4 – Provider Staff: Client Details Page
- Scenario 1: Report a Change for an Eligible Client
- Scenario 2: Reapply for an Ineligible Client
Module 5 – Provider Staff: Case History Page
- Scenario 1: Overview of the Case History Page
Module 6 – Provider Staff: Case Notes Page
- Scenario 1 – Write and Submit a Case Note